We want you to be 100% satisfied with your overall experience here at The Salon @ Oakville! We know that your hair is important to you as it is to us as well. We want you to have the best experience from the moment you walk into the moment you leave.
As professionals we strive to communicate how important it is to take the most healthy and realistic approach to achieve your hair goals! If you are not happy with your experience, we will make any necessary adjustments so you can leave our salon feeling amazing.
We do not issue refunds. If you are unsatisfied with your hair and we would love to make an adjustment for you within 10 days of your original appointment booking.
We cannot perform any redo services if you or another stylist made an adjustment to your hair.
Your colour or extensions will only be guaranteed if you invest in recommended products directly from our salon.
If you do not invest in recommending products from our salon we cannot perform any redo services complementary.
Some complex or corrective colour services may require multiple visits/services to achieve. Your stylist will tell you directly if your goal cannot be achieved in one sitting.
No colour service is guaranteed if you have a box colour present in your hair since box colour has an inconsistent nature.
The Salon @ Oakville thanks you for choosing us for your new salon home and we can’t wait to make your hair goals come to life!